FAQS
I forgot something at the hotel, what should I do?
Contact the hotel to check the “Lost and Found”.
How can I make special requests?
Contact the hotel and indicate your request to find out the conditions.
Where can I find the Restaurant menu?
Click on the link to see the Menu https://www.hoteldamusica.com/en/restaurant/.
Does the hotel have a gym?
No, the hotel does not have a gym.
Does the hotel have a swimming pool?
No, the hotel does not have a swimming pool.
Does the hotel have special offers?
Click on the link to see the special offers https://www.hoteldamusica.com/en/offer/ .
Does the hotel have a mobile app?
Yes, we have a mobile app available.
Is the app available on all devices?
Yes, our app is available on all devices.
Is it necessary to download the app?
No, access is via QR Code.
In which languages is the app available?
In Portuguese, English and Spanish.
Are there any smoking areas in the hotel?
Smoking is only permitted outside the hotel.
Is there a charge for the car park? How much is it?
Yes, the car park is paid and costs €10.50/day.
Is it possible to reserve parking in advance in order to guarantee it?
Whenever you need a parking space, you must indicate this when you make your booking, which will be managed as a priority, but the space will only be confirmed when you arrive.
Can I leave my luggage at the hotel before check-in and/or after check-out?
Yes, we have a space where guests can store their luggage free of charge before check-in and after check-out.
Are pets allowed in the hotel?
Pets are not allowed in the hotel.
Does the hotel have meeting rooms?
For information on spaces for events, meetings and conferences, please contact us.
Does the hotel have weeding services?
For information on spaces for events, meetings and conferences, please contact us.
Is there an elevator?
Yes, we have a lift available.
Are there any chargers for electric cars?
Yes, we have chargers for electric cars, which are always subject to availability and payment.
Is there any Wi-fi service in the hotel (including rooms)?
Yes, we have Wi-Fi available throughout the property
Does the hotel have lobby and public spaces?
Yes, there are communal areas.
Does the hotel have laundry and ironing service?
Yes, the hotel has a laundry and ironing service.
Which activities can be booked in the reception?
There are various activities that you can book at reception: sightseeing tours, trips on the Douro river, visits to the Port wine cellars, guided tours and Sealife.
Is there a babysitting service?
Yes, this service is subject to availability, additional cost and prior reservation.
How does the lost and found service work?
Once the customer has been contacted and the housekeeper has confirmed that the lost item is at the hotel, the customer will be asked if they would like to collect it later or if they would prefer it to be sent by a responsible company, subject to an additional cost.
I would like to be notified via email about promotions and special offers, what should I do?
You can subscribe to the newsletter available on the hotel’s website.
Does the Hotel have a loyalty program?
No, at the moment Hotel da Música doesn’t have a loyalty programme.
Where can I find information about other hotels of the group?
You can find information on more Hoti Hoteis hotels here: https://www.hotihoteis.com/hotel-portfolio/.
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Excellent
Top 5 in Caparica
Based on 363 reviews
4.7/5
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4.7/5
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Contact us
T. General
Mercado do Bom Sucesso Largo Ferreira Lapa, 21 a 183, 4150-323 Porto
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